Privacy Policy

Last updated: 25 October 2026

This policy explains what personal information The Covenant collects through this website, why we collect it, how we look after it and what your rights are. We keep it as short and clear as we can. If anything is unclear, email us at info@supportthecovenant.co.uk.

Who we are

The Covenant (“we”, “us”) is an independent organisation supporting UK armed forces veterans, and is responsible for the personal information described in this policy. You can contact us about anything in it at info@supportthecovenant.co.uk.

What we collect

• When you contact us through our contact form or by email: your name, email address, phone number if you give it, and your message.
• When your business applies to our Business Supporters Directory: your business name, sector, town or area, website, business phone number, description and logo, plus your own name, email address and phone number so we can contact you about your application. We also record that you agreed to us storing these details, and when.
• When you pay for a directory package: payments are handled by Stripe. We never see or store your card details. Stripe tells us the amount paid, the date and a payment reference.

Why we use it

• To reply to your messages and help you (our legitimate interest in responding to people who contact us).
• To review directory applications, take payment and publish approved listings (to provide the service you asked for).
• To show your business in the directory (with your consent, which you can withdraw at any time by emailing us).
• To keep financial records the law requires us to keep (legal obligation).

We do not sell your information, and we do not use it for advertising.

What is shown publicly

Once we approve a directory listing, the business details are shown on this website: business name, logo, description, sector, town or area, website and business phone number. Your own contact name, email address and phone number are never published.

Who we share it with

• Stripe, which processes payments.
• Hostinger, which hosts this website and our email.
• Google Fonts: some of the fonts on this site load from Google’s servers, which means Google can see your device’s IP address.

Some of these providers may process information outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

How long we keep it

• Directory applications that are not paid for are deleted automatically after 7 days.
• Directory listings are kept while your business is a supporter, and removed if you ask us to.
• Messages and enquiries are kept for up to 2 years.
• Payment records are kept for 6 years, as UK tax law requires.

Your rights

You can ask us to give you a copy of your information, correct it, delete it, limit how we use it, or stop using it. You can also withdraw your consent for your directory listing at any time. Just email info@supportthecovenant.co.uk and we will respond within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us.

Keeping it safe

This website uses a secure (https) connection, access to our systems is limited to the people who need it, and payments are handled entirely by Stripe.

Cookies

See our Cookie Policy.

Changes to this policy

If we change this policy, we will update it on this page and change the date at the top.